Refund & Return Policy

Last Updated: September 28, 2026

At Pawrova, we want you and your pets to be happy with your purchase.

1. Return Window

You may request a return within [30] days of receiving your order, provided that the product meets our return requirements.

2. Return Eligibility

To be eligible for a return, the product generally must:

• Be unused and in its original condition

• Be in its original packaging where applicable

• Not be damaged due to misuse or improper handling

• Include proof of purchase or order information

For hygiene and safety reasons, certain pet products may not be eligible for return once opened or used.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us within [48 hours] of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos of the product and packaging

We will review your request and provide an appropriate solution.

4. Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will generally be issued to the original payment method.

5. Return Shipping

Unless the product is defective, damaged, or incorrectly shipped, return shipping costs may be the responsibility of the customer.

6. Non-Returnable Items

Certain products may be non-returnable for health, hygiene, safety, customization, or other legitimate reasons.

7. Exchanges

If you need an exchange, please contact our support team. Exchanges are subject to product availability.

8. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing or shipment.

9. Contact Us

For return or refund requests:

Email: infopawrova@gmail.com

Please include your order number in your message.